Frequently asked questions

How do I know if you have received my order?

You will receive an email from S1 Framing to say we have your order

How will I know when my order is ready?

You will receive an email to let you know that your order is ready

How much does a mount overlap my artwork?

To ensure your artwork does not just fall through the front of the mount’s opening, we will cut your mount slightly smaller than the size you enter. A mount will overlap your artwork by 4mm on each side. This means that in total, the mount size will be 8mm smaller on both the width and the height.

What is mount board?

A mount board is a thin, flat piece of paper-based material included within a picture frame, which serves as an additional decoration to your artwork and separates the art from the glass.

What is backing board?

The backing board sits behind your artwork inside the frame. This helps reduce any rippling of your artwork and helps hold it flush against the glazing at the front of the frame.

What is barrier board?

A barrier board is a sheet of acid neutral board that will sit behind your artwork inside the frame. It helps to keep your artwork flat within the frame to avoid any ripples or creases. It can also improve the lifespan and reduce fading of your artwork over very long periods of time.

How long does delivery take?

Ready made frames and items purchased from our wedding, kids range are normally dispatched within two working days and be with you the next day unless the item is out of stock. Made to measure items take on average 5-7 days to manufacture before they are dispatched on a standard delivery service.

What happens if I am not in when a delivery attempt is made?

If your order has been shipped via a courier, they should leave a calling card on their first delivery attempt. They will then reattempt delivery the following day. If no one is available again then they will return your parcel to your local depot and wait for you to arrange a convenient day for delivery (excluding weekends) or arranging a pick-up from your local depot. They will hold your parcel for a maximum of 5 working days, before returning the parcel back to us.

Faulty Product?

Please contact our office at 01246 203 331 or send us an email to info@s1framing.co.uk. We can usually resolve these problems over the phone or email within a few minutes.

Can I order samples of your frames or mounts?

Yes, you can order samples of our frames or mounts. Click here to be taken to the samples page.

What is the blue film on my acrylic?

The blue film is a protective film on the acrylic to prevent scratches and other types of damage during shipping. Removal involves peeling the film off both sides of the acrylic glazing.

What if I am missing items from my order?

Don’t worry, we’ll work together to figure this out. Please give our customer service team a call on 01246 233111 and send us an email to info@s1framing.co.uk. Some orders are ship in multiple packages, you may want to double check your shipping confirmation from the couriers website.

Can you frame a football shirt?

We professionally frame football shirts for many football teams and players, please visit our Sports and football shirt page for more information.

Can I collect my order?

You are more than welcome to collect your order from our studio at Penmore House, Hasland Road, Hasland, Chesterfield, United Kingdom, S41 0SJ.

Please call the office to arrange a suitable day and time for your collection.