Returns Policy

We hope you’re happy with your order from S1 Framing. In the case that you should not be completely happy with your completed product received from us please contact our customer service team who will be happy to assist you and resolve any issues that you may have.

If you wish to return an item, please contact our customer service team within 7 days of receiving your order at info@s1framing.co.uk. Please quote your order number and the reason for return followed by images of the problem that you wish to amend.

We will only accept order returns if products are faulty or damaged so please check your order carefully before submitting it.

When returning items, please ensure they are packaged in, or as near to, the same condition you received them and secure before returning them to avoid further damage.

A member of our customer services team at S1 Framing will arrange for the product to be collected by our courier service. Collections can only be arranged from Monday to Friday.

Order Cancellation

Once an order is placed with S1 Framing it can only be cancelled at our desecration. As all of our products are of a bespoke nature and some personalised, products cannot be returned. All orders can be cancelled/amended within 2 business hours, this is to ensure to make sure that the order has not gone into production. Once an order is in production it can not be cancelled, amended or refunded.